Care & Maintenance


Our philosophy is simple, we only make furniture that lasts. Over their lifetime our products will need a little care and attention to ensure they can be enjoyed by generations to come. The following information will help you care for your Jardan products in the best possible way.

Material Care

Timber with an oil finish

Timber is a natural product that will respond to its environmental conditions. We recommend you avoid extreme variation in temperature and humidity as well as contact with liquids and heat. Regularly wipe timber to remove dust and dirt. Do not leave liquid to sit on timber surfaces as it will penetrate and may cause staining. Wipe up spills immediately with a damp cloth. The tone of the timber will alter over time with exposure to UV light, please protect timber from direct or reflected sunlight. Do not use cleaners or polishes as these may cause permanent damage or colour variation to your furniture. Take care when placing or moving unglazed ceramics and other items with an irregular base finish as they may scratch the surface.  Depending on the position of the piece and the conditions within your home, we recommend treating with a nourishing oil once a year. Before you begin oiling, place a protective layer below the furniture to collect any drips and always test the oil on an inconspicuous area before applying. Slab or underfloor heating can be damaging to solid timber products. The heat causes the bottom side to dry out differently to the top which can cause bowing, warping or cracking. We advise that you do not keep solid timber pieces on underfloor heating.

Timber with a lacquer finish

Timber is a natural product that will respond to its environmental conditions.  We recommend you avoid extreme variation in temperature and humidity as well as contact with liquids and heat. Regularly wipe timber to remove dust and dirt.  Do not leave liquid to sit on timber surfaces as it will penetrate and may cause staining. Wipe up spills immediately with a damp cloth. The tone of the timber will alter over time with exposure to UV light, please protect timber from direct or reflected sunlight. Do not use cleaners or polishes as these may cause permanent damage or colour variation to your furniture. Take care when placing or moving unglazed ceramics and other items with an irregular base finish as they may scratch the surface. Slab or underfloor heating can be damaging to solid timber products. The heat causes the bottom side to dry out differently to the top which can cause bowing, warping or cracking. We advise that you do not keep solid timber pieces on underfloor heating.

Timber - Outdoor

Timber is a natural product that will respond to its environmental conditions. We recommend you avoid extreme variation in temperature and humidity as well as contact with liquids and heat. Regularly wipe timber to remove dust and dirt. Do not leave liquid to sit on timber surfaces as it will penetrate and may cause staining. Wipe up spills immediately with a damp cloth. The tone of the timber will alter over time with exposure to UV light and timber leaching may occur. We recommend gently sanding the surface and applying a UV-stable exterior grade oil such as decking oil every six months.

Reclaimed Timber

Our reclaimed timber is sourced from around Australia, the species varies dependant on what is available so colour tone and markings will vary accordingly. It is not advisable to sit reclaimed timber directly on carpet or flooring that may stain as the timber may leach over time.

Rattan

To keep Rattan hydrated, looking its best and to prevent it from drying out spray or wipe down with a damp cloth every 6-12 months.

Fabric

Vacuum fabrics on a weekly basis to remove dust, dirt and any loose feathers.  Treat spills and stains as soon as possible by wiping with a damp cloth, do not treat with chemical cleaners or scrub as this can alter the fabrics appearance. We recommend contacting a specialist fabric cleaner to treat difficult stains. To prolong the life of your upholstery, we recommend annual cleaning by a specialist fabric cleaner.  Direct sunlight may cause colour change and aging of your fabric, for best performance we recommend positioning your furniture out of direct UV light. Please refer to the Materials Library on our website for care information specific to your fabric.

Leather

Leather is a natural product characterised by the unique tone and individual markings that the animal has acquired during its life which may include creases and stretchmarks, scars and insect bites.  Some softening and stretching of the leather is to be expected with use. Wipe leather with a clean, damp cloth on a weekly basis to remove dust and dirt particles that can work their way into the hide and abrade the surface. To treat difficult stains, we recommend contacting a specialist leather cleaner who can also assist with regular treatment of the leather to nourish and prolong the life of leather upholstery.

Cushions

Regularly shape and rotate loose cushions where applicable to maintain their shape and loft. Some movement may occur with loose covers as they are designed for a relaxed look and feel. It is natural that cushion fillings will settle and seat foams will soften over time. Scatter inserts can be invigorated by laying them out in the sun to air. While specialised fabrics have been selected to contain feathers in compartments, occasionally feather quills can pierce through the covers. They can be simply removed by pulling the feather

Powdercoated Metal

Regularly wipe metal with a damp soft cloth to remove particles which can abrade the surface with wear. Avoid contact with liquid, heat and direct sunlight. Abrasive cleaning products are not recommended.

Powdercoated Metal - Outdoor

Powder coat is a decorative finish for outdoor use. While it assists with metal protection, it is not a corrosion protection in its own right. The components of Jardan powder coated products are produced in either aluminium or mild steel. The products are then powder coated to make the surface resistant and suitable for use in exterior environments. Minor corrosion spots under table tops, seats and bases do not affect the structural integrity of the product and are not covered by warranty. Whilst every care is taken to provide the most suitable finish according to the use and the environment the product will be subjected to, Jardan can’t guarantee this decorative finish against scratching, scuffing, chipping, fading or corrosion and as a result of direct use in harsh seafront locations. When choosing a colour for outdoor use please select a suitable UV stable choice, as the product is not warranted against natural fading.

Marble

Marble is a natural stone renowned for its unique aesthetic and character. With a honed finish and light protective coating applied, Jardan marble has a soft matt finish. Marble is naturally a porous material, making it susceptible to staining as it has an increased absorbency. It is essential that no liquids are left to sit on marble as they will penetrate the stone and cause staining. Wipe up spills immediately with a damp cloth.  Clean regularly with warm soapy water, using a small amount of crème cleaner with a soft sponge or cloth for stubborn stains. Acidic liquids (orange juice, wine etc) should be avoided as they react with marble and can deteriorate the finish.

Brass

Our brass products are finished with a clear coat of lacquer to prevent tarnishing.  Gently wipe clean with a soft cloth on a regular basis to remove dust and dirt particles  Use Spray and Wipe or Windex to remove any difficult marks or stains.

Glass

Regularly wipe glass and mirrored surfaces with a clean lint free cloth. Windex can be used to remove any difficult marks or stains.

Outdoor Care

Outdoor

For longevity please keep furniture in covered outdoor areas. Avoid direct sunlight and harsh weather conditions. Timber, steel and outdoor fabric will naturally discolour with age and timber leaching may occur over time in an outdoor setting. For all timber products we recommend gently sanding the surface and applying a UV-stable exterior grade oil such as decking oil every six months. Whilst every care is taken to provide the most suitable finish according to the use and the environment the product will be subjected to, Jardan can’t guarantee finish against fading or rusting as a result of direct use in harsh coastal locations.

Rug Care

Please take note:

 Our care and maintenance guide is a general guide. Jardan assumes no responsibility in relation to the use of this information. We recommend seeking the advice or services of an experienced rug cleaning specialist where required.

Please contact us should you require more information about your rugs fabrication or construction prior to engaging a specialist.

Rug positioning

The positioning of your rug will have an effect on the longevity and appearance of your rug over time. Avoid direct and continuous exposure to sunlight or a direct heat source, such as a fireplace or gas heater as this can cause fibres to dry out and colours to fade. 

Dependent upon the level of foot traffic where the rug is positioned, we recommend rotating your rug every 6 months to equalise fading and wear. For reversible rugs, such as Bam Bam we recommend flipping the rug to further benefit this. 

Furniture placement

Please note it is normal that heavy furniture will flatten the pile of your rug. In most cases the pile will be restored by moving or rotating the rug to equalise wear. 

For long pile rugs, you may use a soft brush to restore the flattened pile.

When positioning or moving furniture on or off your rug, always avoid dragging as furniture can catch or pull the rugs pile.

Keep your rug in a dry place

Always ensure rugs are placed in dry areas, away from moist, damp or wet environments as the natural fibres of the rugs can absorb odors and moisture from the surrounding environment. Never place items on your rug which will block all air flow or may add moisture. Items such a pot plants should not be placed on rugs, as they can cause permanent damage.

We recommend airing your rug once to twice a year, whilst the climate is dry.

What to do if your rug gets wet

If your rug or becomes wet or damp, absorb any moisture with a clean dry cloth or towel. Dependent on the rugs weight, if possible, lift or raise the wet area of the rug off the floor to dry on both sides. Never use hair dryers or other heating devices to dry the area. Ensure your rug is completely dry before repositioning and placing any furniture upon it. For significant water damage to your rug, please consult a rug cleaning specialist for advice.

Shedding & loose fibers

All Jardan rugs may shed and have some loose fibres, due to their natural fibres and hand made construction. Shedding may take place mostly in the first 1- 6 months of the rugs lifetime, then will slow over time. High traffic areas may always have a small amount of shedding. Simply vacuum any shedding fibres. If you encounter any loose threads or ends, please do not pull them. Simply clip them carefully with fabric scissors.

Vacuuming your rug

To ensure the longevity and appearance of your Jardan rug, we recommend vacuuming regularly. We do not recommend using rotating or brush head vacuum cleaners.

Over time dirt, dust particles and general grit will build up in your rug. To help with this, we recommend a deep vacuum two to three times a year. To deep vacuum your rug, vacuum the top side, then turn it over and vacuum the reverse side. This may help to loosen some of the dirt embedded in rug. To finish, turn the rug back over and vacuum the front again.

Even with regular and the above vacuuming techniques followed and careful use, you will find dirt and debris will build up in your rug. When required we recommend a professional rug clean. See professional cleaning instructions for your specific rug quality.

Spot Cleaning - Water based spills

For example milk, wine, juice, blood, soft drink, tea, coffee, urine and vomit.

Step 1:

Treat any liquid spills immediately. If the liquid has not settled into the rug try to absorb any excess liquid. Place a colourfast clean cloth or uncoloured paper towel directly on the liquid to absorb the spill, gently dab the liquid to soak it up.  

Step 2:

Following this use a clean cloth, dampened with cold water and dab the affected area, do not follow a circular motion as this will embed the spill into the rug and can damage the pile, simply dab and blot working from the outside in. Follow this step a few times over if required.

Step 3:

After cleaning a spill or stain, the rug needs to be dried completely. Absorb any lasting moisture with another clean dry cloth or towel. Dependent on the rugs weight, if possible, lift or raise the wet area of the rug off the floor to dry on both sides. Never apply heat to the rug (for example a hair dryer or portable heater), only dry naturally. If necessary, restore the pile using a soft brush.

Spot Cleaning - 100% Wool rugs only - Oil based spills

For example Oily foods, creams or sauces.

Applicable rugs: Bam Bam, Dari, Leo, Pebble, Loop, Stevie, Stone, Rocky, Cobble and Boulder

Step 1:

Treat any liquid spills immediately. If the liquid has not settled into the rug try to absorb any excess liquid. Place a colourfast clean cloth or uncoloured paper towel directly on the liquid to absorb the spill, gently dab the liquid to soak it up. 

Step 2: 

Combine either a mild wool wash solution with lukewarm water (1 part wool wash to 9 parts water) or use a suitable mild product prescribed by a rug cleaning professional for wool rugs. Following this use a clean cloth, dampened with the wool and water solution and dab the affected area, do not follow a circular motion as this will embed the spill into the rug and can damage the pile, simply dab and blot working from the outside in. Follow this step a few times over if required. 

Step 3:

After cleaning a spill or stain, the rug needs to be dried completely. Absorb any lasting moisture with another clean dry cloth or towel. Dependent on the rugs weight, if possible, lift or raise the wet area of the rug off the floor to dry on both sides. Never apply heat to the rug (for example a hair dryer or portable heater), only dry naturally. If necessary, restore the pile using a soft brush.

Spot Cleaning - Spills with colourants or acid

For example Cordial, red wine, red sauces & urine.

Please note spills that contain colourants or acid can damage fibres and your rugs colouring. Please take care when cleaning these types of spills. We recommend carrying out the spot cleaning as advised in Step 1, carry out 1-2 times to remove any residue possible, then contact a rug cleaning specialist to arrange a specialist clean.

Step 1:

Treat any liquid spills immediately. If the liquid has not settled into the rug try to absorb any excess liquid. Place a colourfast clean cloth or uncoloured paper towel directly on the liquid to absorb the spill, gently dab the liquid to soak it up. 

Step 2:

After cleaning a spill or stain, the rug needs to be dried completely. Absorb any lasting moisture with another clean dry cloth or towel. Dependant on the rugs weight, if possible lift or raise the wet area of the rug off the floor to dry on both sides. Never apply heat to the rug (for example a hair dryer or portable heater), only dry naturally. 

Step 3: Important

Immediately contact a rug cleaning specialist to arrange a specialist clean, as heavily coloured stains should be removed from the rug as soon as possible.

Spot Cleaning - Non water based, food or drink spills

Spills other than food and drink such as paint, shoe polish, nail polish, makeup and glue, will not respond to a water-based or wool mix solution spot clean. Do not to treat these spills yourself, as doing so may create a larger or permanent stain. Remove any excess of the spill by scraping it off gently with a spoon or soft edged utensil. 

Then contact a professional rug cleaning specialist immediately.

Spot Cleaning - Dirt or soil

For dirt marks, such as soil, simply allow the soil or dirt to dry and then vacuum. 

If slight marks remain, use a clean cloth, dampened with cold water and dab the affected area, do not follow a circular motion, simply dab and blot. Absorb any excess moisture after cleaning with another clean dry cloth or towel. 

If a stain or marks remain, contact a professional rug cleaning specialist.

Professional Cleaning - Bam Bam, Dari, Leo, Pebble, Loop, Stevie & Spreckels Collections

After time your rug will require professional cleaning. Any persistent or large stains are best removed by professional cleaning. We recommend contacting a professional rug cleaner for all Jardan rugs. Always provide the details of the rug to the specialist, including construction and fabrication, as different cleaning methods are recommended depending on each individual rug. Professional maintenance is essential to preserve your rug.

Do NOT dry clean or steam clean the above rug styles. We recommend contacting a professional rug cleaner who specialises in handmade rugs. 

Please contact Jardan for our recommended specialist rug cleaning contacts if required.

Professional Cleaning - Made to Order Collection - Stone, Rocky, Cobble & Boulder

After time your rug will require professional cleaning. Any persistent or large stains are best removed by professional cleaning. We recommend contacting a professional rug cleaner for all Jardan rugs. Always provide the details of the rug to the specialist, including construction and fabrication, as different cleaning methods are recommended depending on each individual rug. Professional maintenance is essential to preserve the life and appearance of your rug.

The Made to Order Collection may be cleaned by two formats of professional cleaning:

1: By contacting a professional rug cleaner or rug wash. Always provide the details of the rug to the specialist, including construction and fabrication, as different cleaning methods are recommended depending on each individual rug. The specialist will then carry out cleaning as required.

2: Also suitable for our Made to Order Collection is cleaning by hot water extraction or steam cleaning. Always ensure this is carried out by a rug cleaning specialist and a reputable
 operator. We recommend the specialist does not use moving parts or a scrubbing action on the rug. Simply steam clean with a light wool safe detergent. Ensure that the operator treats an isolated test area prior to treating the entire rug. Always ensure satisfaction with the test result before proceeding to all areas. We recommend rugs are then dried using blow heaters by the specialist to remove all traces of moisture, your specialist should carry this out.

Please contact Jardan for our recommended specialist cleaning contacts if required.