Shipping and Delivery
Online Shipping Information
Free standard shipping on all Homewares orders over $150*
We now offer Free Shipping on all Homewares orders over $150* within Australia. Please note this does not include bulky items, art, furniture or rugs. Total order excluding freight must be over $150 to qualify for free shipping. The offer is valid on standard domestic shipping within Australia, and does not include express post shipping. For all homewares orders under $150 a flat rate fee of $15 will apply.
*Please note - If your order contains a product currently on pre-order. You may receive a split shipment. All items that are currently in stock will be shipped and you will receive the second order once the pre-order item becomes available.
Rugs, Art, Mirrors and some homewares are classified as bulky items. If you are unsure about the item, please contact Jardan for clarification. Bulky items incur additional freight costs, calculated online and based on weight and size. Shipping charges will be added to your order before at checkout.
Please contact Jardan for a shipping quote if you would like a Rug or Art shipped to Tasmania. If Rugs or Art are on the same order as Furniture, items will be shipped together. Please note this will incur longer lead times for delivery. You will only be charged the shipping rate for Furniture. If you are ordering multiple Artworks with varying lead times, your items will be shipped together and the longest lead time will apply.
Online Orders are processed Monday to Friday (excluding public holidays) orders received during this time will be dispatched within 48hours. Orders received on weekends or holidays will be processed the next business day. Our team endeavor to dispatch orders as quickly as possible, however slightly longer processing times may occur during holiday or sale periods. A dispatch confirmation email including a tracking number will be sent once your order has been dispatched.
Our homewares orders are sent via regular post; standard delivery timeframes apply. Standard delivery times for homewares orders are usually 2-5 business days for metropolitan areas from the time of dispatch. Please keep in mind delivery delays due to covid lockdowns and restrictions means there are currently significant delays in the network. Unfortunately, these delays are out of our control. All deliveries are made by registered courier and will require a signature, unless you provide authority to leave during checkout.
We are currently unable to ship homewares internationally from our Online Store. However, we can assist you through our Head Office and Showrooms. Please contact our online team to arrange a shipping quote – firstname.lastname@example.org
Tracking Your Order
Our furniture is shipped on a tiered-cost basis, and is available to most postcodes within Australia. Shipping rates start from $297.00 for the first 3 cubic metres and are charged at $66 per cubic metre thereafter.
If your furniture order contains a rug/s or art piece, your items will be shipped together and the longest lead time will apply. You will only be charged the one furniture shipping rate for your order.
We are currently unable to ship furniture to the Northern Territory and Tasmania from our Online Store. For all postcodes that are not catered for in our Online Store, please contact Jardan for a shipping quote.
If you wish to make a purchase containing Furniture and/or Rugs/Arts and Homewares where the destination postcode is not catered for by our online furniture shipping calculator, please remove furniture from cart and contact Jardan for a shipping quote.
We are currently unable to ship furniutre internationally from our Online Store. However, we can assist you through our showrooms. Please contact our online team who will arrange a shipping quote – email@example.com
Deliver and Site Access
Please be aware that it is your responsibility to check access to the property. Our standard freight is inclusive of a single delivery at ground floor level, with easy access and no stair carries. Our delivery is a white glove service and this includes all rubbish removed from the site. Should your order require delivery beyond easy access ground floor, it is your responsibility to ensure that access is achievable, please flag with us prior to ordering should you have any concerns and we confirm accurate freight costs and ensure access is achievable prior to proceeding. Please be aware that any additional requirements such as stair carries or a hoist service are outside of our standard delivery terms. These services will incur additional charges incurred by the client. Please note that our current delivery services do not offer balcony or hoist delivery services.
Lost or Damaged Goods
Inspection of all furniture and lighting products is required on delivery. Any damage must be noted on the delivery docket presented to you by the carrier for signature. Notification of any damages or shortages is required within 24 hours of delivery. We will not be responsible for any damage unless we are notified within the time period specified.
If your order is damaged in transit, please contact our firstname.lastname@example.org within 2 working days of recieving your order. If you believe your order is lost in transit, please contact our email@example.com